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Last updated: Friday, April 3, 2026<\/span><\/i><\/p>\n These terms govern, unless otherwise agreed in writing, the pre-contractual, commercial and contractual relationships relating to the promotion, offer, supply, sale and use of products distributed or marketed by WINKLER S.r.l. (hereinafter, \u201cWINKLER\u201d), including where contact with the customer has taken place through the website, e-mail, telephone, sales network, distributors, agents or other online and offline channels.<\/span><\/p>\n These terms shall apply, where compatible, to all requests for information, quotations, estimates, orders, order confirmations, supplies and uses of products, unless expressly waived in writing by WINKLER.<\/span><\/p>\n Accessing, consulting, browsing and using the website, as well as sending requests or communications through its digital channels, also imply acknowledgement and acceptance, insofar as applicable, of the <\/span>Privacy Policy<\/span><\/a> and <\/span>Cookie Policy<\/span><\/a> published on the website, which shall be deemed incorporated into and an integral part of these terms.<\/span><\/p>\n These terms apply to every relationship with customers, prospective customers, resellers, professional operators, companies, technicians, designers, applicators and users of WINKLER products.<\/span><\/p>\n Any general terms and conditions prepared by the customer, even if referred to in orders, forms, communications or customer documents, shall not apply unless expressly accepted in writing by WINKLER.<\/span><\/p>\n All information provided by WINKLER, whether through the website, catalogues, brochures, technical data sheets, safety data sheets, declarations, informational materials, e-mails, commercial communications, verbal indications or promotional materials, is of a general and informational nature, unless expressly agreed otherwise in writing.<\/span><\/p>\n Any indications concerning yield, consumption, performance, compatibility, methods of use, fields of application, setting times, resistance, final results, finishes, or aesthetic or technical outcomes shall be understood as purely indicative and referring to standard conditions of use, laboratory settings or general experience, and do not constitute a guarantee of results in any specific case.<\/span><\/p>\n The WINKLER website is intended solely for informational, illustrative, promotional and contact purposes and does not constitute an e-commerce platform, unless otherwise expressly stated in writing by WINKLER.<\/span><\/p>\n The publication on the website of products, technical sheets, descriptions, images, technical indications, fields of application, downloadable documentation, references, certifications or other content does not constitute an offer to the public, a binding contractual proposal, nor a promise of immediate availability of the products.<\/span><\/p>\n The sending of requests through the website, contact forms, e-mail, telephone or other digital channels does not imply automatic acceptance of the order, conclusion of any contract, obligation to respond, obligation to supply, or assumption of specific commitments by WINKLER.<\/span><\/p>\n Any purchases, supplies or commercial relationships concerning WINKLER products are concluded exclusively outside the website, through separate negotiations, offers, order confirmations or other contractual or commercial documentation prepared or accepted by WINKLER.<\/span><\/p>\n WINKLER reserves the right to modify, update, supplement, suspend, limit or discontinue, in whole or in part and at any time, the website, its content, functionalities, sections, available documents or methods of access, even without prior notice.<\/span><\/p>\n WINKLER does not guarantee that the website will always be accessible, uninterrupted, error-free, updated, compatible with all devices, or free from interruptions, delays, inaccuracies, omissions, viruses, malware or other potentially harmful elements.<\/span><\/p>\n To the fullest extent permitted by law, WINKLER shall not be liable for any damages, losses, lost profits, business interruptions, data loss, operational delays or other prejudice arising from:<\/span><\/p>\n The user must always verify, before making any purchase, application or technical or commercial decision, the most up-to-date official documentation and, where necessary, request direct confirmation from WINKLER.<\/span><\/p>\n The customer, purchaser, designer, works director, contractor, installer, applicator and, in general, any person using or arranging the use of WINKLER products, must independently and in advance verify:<\/span><\/p>\n It is understood that the choice of product and application system is made under the sole responsibility of the customer and the professionals or operators involved.<\/span><\/p>\n Before large-scale use or use in specific contexts, the customer and\/or applicator must carry out all preliminary tests, compatibility tests, practical checks and suitability assessments necessary for the specific case.<\/span><\/p>\n Failure to carry out preliminary tests, application tests or technical checks excludes any liability of WINKLER for results that do not meet expectations, adhesion defects, incompatibility, alterations, performance decay, aesthetic issues or other inconveniences.<\/span><\/p>\n Unless expressly agreed in writing, WINKLER does not provide, through the website, sales network, e-mail, telephone, meetings, site inspections, pre-sales support or any other form of interaction, any design activity, works supervision, personalized technical validation, compatibility certification or assumption of responsibility in relation to any specific case.<\/span><\/p>\n Any suggestions, observations, indications or opinions provided by WINKLER personnel shall be understood as non-binding informational contributions, which must in any event be independently verified by the customer and the appointed professionals.<\/span><\/p>\n Products must be used exclusively by competent persons and in accordance with:<\/span><\/p>\n WINKLER shall not be liable for damages, defects, inefficiencies, disputes or unsatisfactory results arising from:<\/span><\/p>\n WINKLER does not guarantee the achievement of any specific technical, aesthetic or functional result, as the final outcome of the use of the products depends on a number of external factors beyond its control, including, by way of example:<\/span><\/p>\n Therefore, all risks relating to the actual use of the products remain with the customer and the persons responsible for their design, selection, application or use.<\/span><\/p>\n To the fullest extent permitted by law, WINKLER shall not be held liable, on any grounds, for direct or indirect, pecuniary or non-pecuniary damages arising from or connected with:<\/span><\/p>\n In any event, should WINKLER\u2019s liability be definitively established and to the extent permitted by law, such liability shall not exceed the value of the specific supply to which the complaint relates.<\/span><\/p>\n The customer must consult and use only the most up-to-date version of the technical data sheets, safety data sheets, instructions, warnings and documentation relating to the product.<\/span><\/p>\n WINKLER reserves the right to update at any time product characteristics, formulations, technical documentation, packaging, trade names, instructions for use and informational data.<\/span><\/p>\n Use of outdated, superseded or unofficial documentation is at the sole risk of the customer and the user.<\/span><\/p>\n The customer must promptly verify the apparent conformity of the supplied products and report any discrepancies, apparent defects or complaints within the time limits provided by law and, where applicable, by the agreed conditions of sale.<\/span><\/p>\n In any event, no complaint may be validly raised where the product has already been used, mixed, applied, transformed or incorporated without prior verification or without allowing WINKLER to carry out the appropriate checks, except where otherwise required by mandatory law.<\/span><\/p>\n WINKLER assumes no liability in relation to:<\/span><\/p>\n Responsibility for the proper execution of the works remains entirely with those entrusted with the design, supervision, installation and execution.<\/span><\/p>\n WINKLER shall not be liable for delays, inability to deliver, unavailability of products or other failures due to force majeure events or circumstances beyond its control, including, by way of example, production interruptions, lack of raw materials, logistical delays, natural events, acts of authorities, strikes, energy crises, breakdowns, war events or health emergencies.<\/span><\/p>\n The customer agrees to indemnify and hold WINKLER harmless from any claim, demand, action, damage, cost or liability asserted by third parties and arising from:<\/span><\/p>\n For each individual supply, the contractual and commercial documents specifically issued or accepted by WINKLER shall prevail, including any general terms and conditions of sale, order confirmations, offers or special agreements.<\/span><\/p>\n These clauses shall apply insofar as they are compatible with and supplementary to such documents.<\/span><\/p>\n These terms are governed by Italian law.<\/span><\/p>\n Any dispute shall be subject to the exclusive jurisdiction of the Court of Milan, without prejudice to any mandatory provisions of law.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Terms and Conditions Last updated: Friday, April 3, 2026 These terms govern, unless otherwise agreed in writing, the pre-contractual, commercial and contractual relationships relating to the promotion, offer, supply, sale and use of products distributed or marketed by WINKLER S.r.l. (hereinafter, \u201cWINKLER\u201d), including where contact with the customer has taken place through the website, e-mail, […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-123913","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/pages\/123913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/comments?post=123913"}],"version-history":[{"count":7,"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/pages\/123913\/revisions"}],"predecessor-version":[{"id":123927,"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/pages\/123913\/revisions\/123927"}],"wp:attachment":[{"href":"https:\/\/winklerchimica.com\/en\/wp-json\/wp\/v2\/media?parent=123913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}1. Scope of application<\/span><\/h2>\n
2. Nature of information and documentation<\/span><\/h2>\n
3. Function of the website and absence of online sales<\/span><\/h2>\n
4. Website availability, errors, interruptions and limitations<\/span><\/h2>\n
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5. Customer\u2019s and user\u2019s obligation to verify<\/span><\/h2>\n
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6. Preliminary tests and compatibility checks<\/span><\/h2>\n
7. No binding technical advice<\/span><\/h2>\n
8. Proper use of products<\/span><\/h2>\n
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9. Limitation of liability for results<\/span><\/h2>\n
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10. Exclusion and limitation of liability<\/span><\/h2>\n
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11. Precedence of updated documentation<\/span><\/h2>\n
12. Notice of defects or complaints<\/span><\/h2>\n
13. Exclusion of liability for works, construction sites and third parties<\/span><\/h2>\n
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14. Force majeure and circumstances beyond control<\/span><\/h2>\n
15. Indemnity<\/span><\/h2>\n
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16. Prevalence of specific contractual conditions<\/span><\/h2>\n
17. Governing law and jurisdiction<\/span><\/h2>\n